Extremely disappointed with @Vodacom’s service

I app**** for a simple upgrade last Monday and a week later… I’m still stuck with zero progress.

Here’s a breakdown of the chaos:

Went to the Greenacres store — no iPhones in stock.

Tried upgrading online — website didn’t work.

Called in and did the upgrade over the phone — was told someone would contact me for confirmation.

No one ever did.

Since then I’ve sent WhatsApps, emails, and made multiple phone calls — still no help. I asked to change the phone on the deal I wanted from the iphone 14 to iphone 15, and was told I’d get a call back to cancel and update it. That never happened either.

I even went to the Vodacom Walker Drive store this morning — finally found someone willing to assist, but she couldn’t do anything because the original upgrade is still marked as pending. She explained that it first needs to be cancelled on the system (something I’ve been requesting for days now).

So back to calling whilst in Walker Drive Vodocom store

First call: told a manager would cancel it — had to wait 20 minutes… waited 30, nothing.

Called again: agent said she couldn’t help but gave me another number.

Next agent tried, put me on hold, I was passed to yet another person… who also said she can’t assist but will “email confirmations”.

At this point, I’ve had to explain myself and go through security checks countless times. I am drained from repeating the same information over and over.... I’ve been loyal to Vodacom for years, but this experience has been beyond frustrating.

I just want to cancel a pending deal on upgrade so I can upgrade in store, get the iphone 15 that I want and get on with my life. Where is the accountability? Where is the first-call resolution? 😤

Huge thanks to the lady at Walker Drive store who at least tried to help. Sadly, her hands are tied because of the poor service on the back end.

Really hope this gets escalated to someone who can actually sort it out.

#Vodacom #CustomerService #Frustrated #DoBetter #UpgradeNightmare