Extremely disappointed Vodacom...

Extremely disappointed with the horrible, poor and delayed service at Vodacom.

I battled for over a month to get the correct devices that I ordered, the consultant that assisted me at retentions with my upgrade kept on making blunders until he finally dispatched my order. I received my order after some time, very excited to open my phone and my husband's, I ordered the dual package that was supposed to be the Samsung galaxy A32. On opening the package my husband noticed that one phone was not the correct device, it was a A21s and the other was the A32. I contacted vodacom the next day explaining the situation and was put through the same consultant who initially assisted me. He explained that they will have to do a recall of the devices which will take up to 14 days and once they receive the package back at the depot they will dispatch the correct ones. I stressed that I cannot wait that long as myself and my husband are without phones, he advised that we can use the phone's until they collect and when it returns he will see to it that he arranges for me to pick up at a store who has stock.

When the phones was picked up and arrived at the depot I received a message stating that it has returned. The consultant did not contact me so I called in and spoke to another consultant who made me hold on because he did not understand what was going on. I held on for about 25 minutes then conveniently got transferred to another department. "If you can't do your job just send the customer to someone else without them knowing" I had to explain myself over again then transferred to another department and explained over again, eventually a consultant assisted me, found out that the first consultant who assisted me gave me a package deal that didn't exist, she arranged for me to collect the devices at the Eastgate store.

The next day my husband took off early from work and we went to pick up the devices only to find out that the consultant could not process the transaction on the system and she could only call the upgrades department the next day to find out what the problem was as they were closed. We went the next day and collected, apparently it did go through the same day and the consultant tried to call us back but failed. In all of this my husband kept on telling me that we should go with another service provider as Vodacom is not serious about its customers, I have been with Vodacom for over 20 years now and I did not want to change my service provider being the loyal person that I am.