Extremely Disappointed – Supp**** Open Devices & No Assistance (Vodacom Port Shepstone Mall)

My mother bought to two iPhone 14s for us as early Christmas gifts. When she got home, i discovered both phones were already unsealed and opened even though they were sold as new.

Within two days, I went back to request a simple colour exchange. Instead of help, I was told: • “Store policy says we can’t take them back.” • “It will count as refurbished.” • “We will lose money.” • “You will pay a R23,000 cancellation fee.”

The tone shifted dramatically only when my mother arrived and the store got busy which shows inconsistency and a lack of respect.

I received contradictory information from the call centre versus the store, and no one could give me a clear solution. After years of loyalty, I feel unheard and dismissed.

All I want is fairness: Either sealed devices in the correct colour or cancellation without penalty.

Vodacom, please resolve this. Customers deserve transparency and respect.