Extremely Disappointed- Poor Service!!!

<p>Initial Complaint: </p> <p>Hi</p> <p>I upgraded my contract online last week Wednesday 8th of Feb.</p> <p>I chose the Sony Experia E5 double deal on a U choose flexi 200.... at the time of upgrading there was stock available. On Saturday the 11th of Feb a consultant phoned for confirmation and I was informed my devices would be delivered this week.</p> <p>Yesterday I contacted Vodacom to query delivery and was assured there is stock and it would be delivered today, after receiving no updates I contacted Vodacom online once again and I'm being told the devices are on a back order and will take between a week or 2 until I receive them.</p> <p>This is totally unacceptable !!!</p> <p>If this is the case than Vodacom needs to either make sure my devices are delivered this week or replace it with devices that are of equal value!</p> <p>I take it you will find all in order an will be awaiting a prompt and definite response.</p> <p> ********** </p> <p> </p> <p>Heartwarming Response</p> <p>Hi Taahera Patel,</p> <p> </p> <p>My sincere apologies for the inconvenience caused however there is no stock available and I cannot advise why confirmation informed you that you would get delivery. The website is not updated regarding stock availability.</p> <p>Kind Regards,<br />Tracy</p> <p> </p> <p>My Response:</p> <p>How is your response suppose to assist me?</p> <p>Regardless of the website being updated, i was told telephonically by dispatch on Saturday when they called to verify delivery details that I will recieve MY devices on Tuesday as that was when i was available to accept delivery, and not that there is no stock. To top it off, the consultant i spoke to on Monday said that the package is ready for delivery. This obviously means that my devices have been sent to someone else. This is unacceptable!</p> <p>I refuse to accept this pathetic service!</p> <p> </p> <p>No Response...</p>