Extremely Disappointed – No Fibre or LTE for Over 24 Hours in Part of Emalahleni

I am deeply disappointed with Vodacom Fibre’s service. Our internet has been down in Part of Emalahleni for over 24 hours, and despite numerous calls to the contact centre, no one can provide an estimated time for resolution. This is unacceptable, especially considering the growing reliance on internet connectivity for both work and personal use.

What’s even more frustrating is that I have a backup LTE ****le provided by Vodacom for exactly these situations. However, that ****le has not been working for months. I reported this issue again yesterday when the fibre went down, but even now, there’s been no resolution, no meaningful feedback, and no sense of urgency from support staff.

I escalated the query but have received zero follow-up. Vodacom’s promise of reliable connectivity and responsive support has clearly not been met in this case. I expect better communication, accountability, and service recovery.