Extremely Disappointed in vodacoms customer care service Will migrate to MTN soon

I am extremely dissapointed in vodacoms customer care service . I had an upgrade done last week Wednesday and had a phone delivered to me . This morning the phone is not switching on i called ********** who then transferred me to ********** who then transferred me to ********** who then transferred me to ********** 4 and after speaking to so many sales consultants I AM STILL NOT HELPED !!! I have been told that it may take another 7 to 14 days to get a new phone and this is a huge inconvinience because its not my fault that vodacom gave me a faulty phone !! I cannot wait another week or two with no phone just because Vodacom wont do their job !!!!