Extremely disappointed in Vodacom Fibre- dont bother

This review is on behalf of my parents who have recently moved over to Vodacom Fibre.

They have made the switch just a little over a month and I can count the number of days they have had working wifi on one hand. When calling into the call centre, they are given the ABC method of rebooting. When asked for a technician to come through or the line to be tested, they were told a further 72 hours after 72 hours of back and forth. Surely a customer should receive some sort of a solution and not be told " sorry but you're bound by an annual contract". Is vodacom fibre blatantly and openly stating this to customers if the customer is not happy. Honestly a regretful move. Please be weary.