MK
Marijke Köttnitz

1 reviews | Active since Jun 2019

08 Dec 2022, 13:43

Extremely disappointed in Vodacom

Once again very very upset with Vodacom. I have upgraded my home internet data number as it was due for an upgrade and there was a Black Friday deal I wanted. The upgrade was done successfully, however, at the same time Vodacom Clientele Services has also upgraded my day to day cell phone number with also a Home Internet data package. Which means that I no longer could receive calls neither make calls. I have been on battling to sort this out for 3 days straight with the call center and eventually went into the store at Baywest for assistance. They couldnt assist but the lady tried assisting me the best she could. However, there was nothing I could do as the number will remain inactive for the month of December. I had to change my nr so that I can now make and receive calls. It was a ********** upgrade on Vodacom's side and there is just nothing Vodacom can do.... The temporary number I was given is *** as I am no longer reachable on my regular number.... Extremely disappointed in Vodacom....

0
Replies (3)
Vodacom
Vodacom's reply08 Dec 2022, 13:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MK
Marijke Köttnitz's update08 Dec 2022, 14:58
Reviewer Update
Kindly note that your consultant will not be able to call me or get hold of me on the number in query. Kindly make contact on an alternative number ***. Thank you...
MK
Marijke Köttnitz's update09 Dec 2022, 11:09
Reviewer Update
Yes, that is what I was told, however, I do not have any use of my number for a month and then I got an account where Vodacom is actually charging me the ********** fee for this month.

This is not just EXTREMELY inconvenient, but I lose my actual airtime for the month and get charged for Vodacom's mistake...

I am sure that if Vodacom go through legal and legit channels, this could be put to an end with immediate effect... That is actually my expectation...