EXTREMELY DISAPPOINTED IN VODACOM

I am extrmely disappointed with Vodacom, I recieved an sms with almost over double my premium. I called Vodacom to assist with the information and understanding to no assistance, unfortunately I was told on the 24 June 2021, the matter is resolved, however the debit order was doubled and called vodacom again, the lady mention I was misinformed the matter will be escalated to her team leader, I should called Fibre department, who said they don't know anything about the invoice, then I called the customer care again who now said I should call collections, well collections also said they can't assist i should call either billing or cancellation.

I was even told as much as it is Vodacom, their operate as department which works in divisions, and as much as I am Vodacom customers, I should go through the limpo jumpo/mary go round as their divisionalise. That should not be my problem, I am Vodacom customer and Vodacom should appoint people to assist with our issues and concerns.

Now, I would like to know cancellation amount to cancel the Vodacom nonsense.