1 reviews | Active since May 2013
Extremely disappointed in vodacom
It is with great sadness that I write this review of a company that I had great respect for.i eventually received an acceptable upgrade on ********** 574 from Philip Maluleke via Virginia.this was for a Nokia 8 with R120 airtime,5 gig data and a free Nokia 3310 with R120 airtime due to them messing me around etc.1st June R120 airtime goes in on Nokia 8 no data.its the 13 June and still no prepaid airtime,data after numerous emails,I got 4.17gig as it was the 7th already so you get pro rata,as if it was my fault.im still waiting for my airtime.secondly on my main number ********** 406 when I upgraded I was offered R50 discount as I was a loyal customer for long years.with the vat increase now my contract jumped from R188 to R298.they now say the R50 fell away.lastly I was promised 1 gig of data for 24months on ********** 097.i think it's about a year now and all of a sudden that's also fallen away.i call,I email but I'm getting nowhere.i speak to customer care,they put in service reports,nobody calls back.i speak to upgrades,they tell me to speak to cancellations,I get through to cancellations,they ask me if I phoned customer care,I phone customer care,they say the department that upgraded should be able to sort me out.i really don't no what to do anymore.extremely disappointed in Vodacom and most of their staff that just don't care,as long as you pay.
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Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of this issue.
We will investigate this matter and make contact with you in due course.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
