Extremely disappointed by Vidacom insurance.

I am beyond disappointed with vodacom insurance, they promise to fix your device within 72 hours, but nooo I have been waiting for them to fix my device for 3 weeks. I have been highly inconvenience by vodacom and inhave lost my patience with them, sent my phone for repairs and submitted all the necessary documentation, they do not communicate anything or what so ever, when the 72 hours time frame passes, I went back to Vodacom to enquire on what could be the hold up, they requested me to provide them with my Passcode and to switch off find my phone on my cloud. In which I did, butni did not understand why since the phone was not lost. I couldn't understand why I had to go to the store everytime I needed an update for the past three weeks while they have my alternative number and email address. To this day I still have not received an update on when I will receive my device. I am extremely disappointed by vodacom and high inconvenience as I don't have a phone!! I have been paying vidacom insurance consistently on a monthly basis and I have been very loyal. For them to provide me this poor service shows how they value me as a client. Extremely disappointed and highly inconvenienced by vodacom. I still do not have my device till today I do not know when I will receive it. Clearly they **** about their turnaround time.