Hellopeter
Share Your Experience
KI
Kathleen I

1 reviews | Active since Dec 2019

04 Jan 2023, 13:27

Extremely disappointed and dissatisfied with Vodacom

I am extremely disappointed and upset with the delay and inconvenience caused to me by Vodacom. I have been working from home this past December 2022 and also relocated of which I had put in a relocation request with Vodacom and to date its almost a month and I am still without internet connection yet they have the audacity to send me an email indicating my request has been resolved without even contacting me and checking if everything is working. See below

Vodacom: Service request SR*** update SR Number SR*** Abstract FTTH Installation , Installation Follow Up - Alter Status Resolved Status Reason Opened 12/23/2022 11:11:24 AM Area FTTH Installation Priority Customer KATHLEEN IVASON Site OWNER (ZE2***3)

I have escalated this matter multiple times and received no feedback unless I called directly of which you must hold on the line for nearly 15minutes before someone can even assist you.

This is absolute nonsense and I will be canceling my contract with vodacom as the service I received is pathetic.

0
Replies (3)
Vodacom
Vodacom's reply04 Jan 2023, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KI
Kathleen I's update04 Jan 2023, 15:42
Reviewer Update
Good day

That is not good enough! Again you make us wait. I will be canceling contract. Thanks
KI
Kathleen I's update09 Jan 2023, 17:04
Reviewer Update
I Firstly would like to understand why you want to respond privately and not show the poor service you have provided in the first place. What you are saying in incorrect and lies as I have no internet connection to date and i have escalated this matter multiple times. I even contacted your cancelation department today and they are still trying to assist and I have given them till tomorrow to sort this out and if it's not sorted out I will be canceling my contract with vodacom without any penalty charged as well as refund on my account as I have been paying since December 2022 and received no internet.

This is pathetic as I have been a loyal and good customer for many years.