JJ
Johan J

1 reviews | Active since Oct 2014

21 May 2026, 12:25

Extremely disappointed 😞

I am extremely disappointed after nearly 30 years with vodacom. I have a data sim which I use when I'm traveling. I did purchase 100 gig data on 20 march 2026 as I went on holiday . However 20 April 2026 an amount went of my account for a recurring data bundle of 100 gig. I went to a vodacom store and they did confirm that I did not purchase a recurring bundle and checked on my account there is no recurring bundles. I phoned head office and they were very helpful and refunded me with air time on that number which I accepted. They did confirm there is no recurring bundles on my account. Again today 21 May 2026 the amount went of my account for a recurring bundle , I did phone again and now they advised they can't refund me but this won't happen again next month. I am really disappointed as I don't need the data and not going to use it and it will expire in 30 days. This is really unacceptable for nearly 30 years with a company and they treat you this way.

0
Replies (2)
Vodacom
Vodacom's reply21 May 2026, 13:10
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team.
JJ
Johan J's update07 Jul 2026, 06:57
Reviewer Update
Very happy ending regarding my issue. Thank you for really caring and everyone involved to solve the issue .