Extremely Disappointed!

<p>In May, my debit order did not go off. I called the call centre and was told that there has been system changes and as a result, debit orders were not processed when they were supposed to have been. I was requested to make a cash payment which I have done and I asked the consultant at accounts to confirm that the debit order will not go off after the cash payment has been made as there will not be sufficient funds in my account for a double payment and the consultant confirmed that the debit order will not go off. 8 days later, the debit order goes off which I had to reverse with my bank. The next month which is June, the debit order went offf my account as normal. In July, again the debit order did not go off. I phoned the call centre again and was informed that because I have made a cash payment, the payment method has been changed to cash. I informed the consulant that I want a debit order to go off and he said that he has amended the payment to debit order. I once again had to make a cash payment for the month of July. In August, once again, my debit order has not gone off. I had to call again to enquire and was informed that the debit order will go off on the 29th of August which was last week Monday. Today, is the 6th of September, the debit order has still not gone off and I have been receiving sms's everyday asking for payment. I will not make a cash payment. My preferred method of payment has been by debit order. This is unacceptable! I have been a loyal customer!</p>