1 reviews | Active since Nov 2012
Extremely difficult to track status of upgrade order!
I did an online upgrade to the iPhone X on 24th November (Black Friday) as Vodacom announced it as available. I got the confirmation of the upgrade order and it said that the phone is out of stock.
I was also on the pre-order list and got a phone call a few days later asking if I had been helped yet. I told them about the upgrade order and they informed me that I would be informed by RAM couriers once they were ready to deliver.
I cannot track my order status anywhere, it doesn't show up on My Vodacom app at all. I have no idea when or if the phone is coming...
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Martin
Please be advised our record reflects that stock is on back order. Only once there is stock available will you be notified.
Regards,
RJ
Dear Martin
Please be advised our record reflects that stock is on back order. Only once there is stock available will you be notified.
Regards,
RJ