Extremely Deplorable Service

I requested a cancellation for my fibre on the 26 July 2021: SR***. was promised that the cancellation document will be email to me. to date no documents received. during the week i made numerous calls. The response received were: 1. call was not answered 2. Outside business hours (called at 08h30 on a week day). 3. The person did not have access to my profile (system was down). 4. Service request was allocated to a person in correctly. 5. Does not have the cancellation document to send I was called on the Tuesday or Wednesday of last week to be told a Senior Consultant will call me, still awaiting the call, this happens on two occasions. I asked to speak to the manager to escalate the matter. Was told that my message will be escalated, I requested an email copy of the escalation, and was promised to get the email, none received. Then on Saturday I got a call from Vodacom, want to fix/repair the fibre line.?????. I strongly believe that Vodacom behaves in an ********* manner when it comes to cancellation. During the same week I signed up with Openserve, and had a new fibre line installed by Wednesday the 28/07/21 and ready to activate.