CV
Christo V

1 reviews | Active since Dec 2020

29 Oct 2021, 12:51

Extremely bad Vodacom reception

If I can score you zero I will. I have never had such **** network service since the last year and a half. I was told the towers in my area is congested but doesn't matter where I am I can't even make or get a call without the reception being so bad that I can't hear what they are saying or dropping the call. I have had to change network settings on my phone for the first time in my life, I even had to change my internet settings, I can't even run 5g on my phone anymore. This is disgusting, I have a business red + plan which is expensive and I can't even complete a call, sounds like your are becoming like Eskom

0
Replies (2)
Vodacom
Vodacom's reply29 Oct 2021, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Nov 2021, 12:02
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, kindly note that your query is currently being addressed by the Network department who will be contacting you to offer further assistance. Regards  Consumer Website Team 

Best regards,