EXTREMELY BAD UPGRADING EXPIERENCE

Kindly keep Vodacom's "valued customer" intro in mind when reading below.

During or about 7 March 2018 I upgraded my contract to a sim only contract via their Call Centre.

I upgraded from the smart M to the smart M+ and Vodacom included an additional 2gb of data for 24 months, for free. The total price for this package on 7 March 2018 was sold to me at a price of +-R380.00 in which instance I accepted it. During the call I was informed that the new upgraded contract will be affective from 1 April 2018.

Coming the 1st of April 2018 my contract was not upgraded and I was still being billed and kept on my old contract, the smart M.

After numerous frustrating calls to Vodacom they informed me that there is nothing they can do to assist me and that the new upgrade will now only take affect on the 1st of May 2018.The reason for not upgrading me was not clearly pointed out by Vodacom, whether it was by human or system error is irrelevant however fault clearly resides at Vodacom. I objected to this and asked for the agent to escalate the problem.

During the beginning of April 2018 I was called by a Vodacom call agent to inform me that after escalating the problem there is nothing they can do but to upgrade me effectively the 1st of May 2018. During the call I informed the Call agent that this is clearly a breach of contract and unacceptable. She further informed me that the price is not R380.00 anymore but R430.00. I then again made objection against this and the agent asked me to hold the line in order for her to speak to her manager.

After holding on she advised me that her manager proposed that he will increase the 2gb of data to 5gb of data for 24 months. I then accepted that offer. She however informed me that the 5gb will only be added from the 1st of June 2018 due to the fact that as I am upgrading on the 1st of May there is a promotional 10gig of data for upgraded customers for the first month.

Before the end of April I again phoned Vodacom to confirm that the upgrade will take effect starting the 1st of May 2018. This time the agent informed me that the 5gb are added and that the monthly payment will be R380.00.

Needless to say, on my invoice for the month of May my balance due is 817.00. It is clear that my old package (Smart m) is still included herein and I am paying for 2 line rentals as per the invoice!

Furthermore, coming 1st of June the 5gig is not added to my data.

This is clearly in contravention of the Consumer protection act and a breach of contract.