Extremely Bad Upgrades Service

I was solicited to upgrade my contract line, which I conceded to, the consultant placed my order with the correct color (blue) and device model (iPhone 12 mini 64GB) I wanted. Moments later, the consultant, Stephanie Singh, calls me to tell me that the they do not have stock and will have to change the color to black. I later called Vodacom to ask them to not give me black and instead delay delivery of my order as I did not mind waiting for the restock of the blue color. Unfortunately I was assisted by a very nonchalant consultant who was very dismissive with my concerns. He further told me that I would not be afforded the opportunity to wait for the device I wanted and that "You can cancel your upgrade if you want to, I am not going to tell you what to do."

I have further tried to contact the upgrades and cancellations department but the phone just rings on and nobody is available to speak to me.

I after the decades of being a Vodacom contract customer and the money spent thereof, I am disgusted at the level of service I have received from Vodacom. Following this complaint, I am cancelling my Vodacom contract, which is currently a month to month as I owe no device to the terrible network.