Extremely bad services of Vodacom

Received a Mecer Guru on 15th July. I opened the box just to find out the smaller box containing the Mecer was torn and item was used (dirty as well as pouch) the educational voucher has been opened. I called same day, spoke to Neo and Nono. The said will be canceled and collected. Spoke to Wesley on the 22nd of July, same thing. Spoke toRefilwe and Thato. Thato gave me ref nr. ***. Still waiting on feedback. The promised me no amount will be deducted but my Statement shows deductions of R744. 98 which should be R295.98 on one contract, R2309. 41 which should be R299 on other contract. Another nr. has been activated without my concent and that is also R744. 98. I am deeply disappointed in Vodacom