Extremely Bad Service with Vodacom Upgrade

<p>On the 15th November I upgraded my existing contract with Vodacom. As I upgraded from a Cell Phone device to a Wi-Fi device I was told that I could only activate it on the 1st Dec 2106. On the first I tried calling to activate the device and do a sim swap. After spending almost an hour or 2 trying to get hold of somebody nobody was answering the phones on the call centre line. I went to the Vodacom Sandton City store to activate the sim. Was told that all should be fine in about 2 - 4 hours. Well it was not. Again spending the entire Friday afternoon on the phone with Vodacom to get it sorted out I was told that it would be activated and sorted in 4 hours and somebody will call me. Nobody called. On Sat afternoon I went to the Alberton Vodacom shop and after another 1/2 hour or so of frustration was told that my account was one of the upgrades that was not loaded. I was promised that this would be sorted out and will be loaded by Mon 5th Dec and again a call from an agent was promised. Tuesday 6th Dec I spent almost another hour on the phone to Vodacom only to be told that it was loaded on Monday but was in for authorising. Now Wed morning 8:27 while typing this review I have been on hold for 25 mins so far and still no response from the call centre. All I frikking want is the 5 gigs of data to be allocated and the unnecessary cost of R149 for data on Saturday to be refunded. I am furious and frustrated that a large company of this magnitude can be so slack. I have been promised call backs and nobody has responded. Maybe this complaint on Hello Peter will get their butts into gear and I will enjoy the use of my Wi-Fi.</p> <p>I shudder to think what hell I am going to have when I upgrade my other contract with Vodacom in March 2017. </p> <p>Lets see if Vodacom value their clients and actually call me back now that I have put a complaint on Hello Peter.</p>