Extremely bad service. Vodacom why do we have to fight for service.

On the 11 June I contacted Vodacom with regards to getting Fibre. Reference Number ***. Vodacom got back to me the same day. They advised me that I would get a Vumatel link. With in an hour I received the link. I had to pay upfront R399. I paid immediately. I received a notification that they received payment. All of this on the 11 June 2023. I then received communication that the installation would take place at 8h00 on the 14 June 2023. This is were everything goes wrong. At 09h15 I received communication that the installation was completed and activation would be almost immediately. The installation never happened. They installed it in a different area. Many kilometres away. I immediately contacted Vodacom. I spoke to a very kind gentle man and he promised it would be sorted out. If it was not resolved by Friday 16 June 2023 I should contact him. Well I send him an email, as he gave me his email address. Until now he never contacted me again. On Monday 19 June 2023. I contacted Vodacom again. Once again spoke to a very lovely Lady. Made promises. Today is the 21 June 2023 and no further communications. They received my money immediately and I have nothing to show for it. Why do we have to resort to writing complaint to get things sorted out.