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Shaun S
1 reviews | Active since Jan 2021
22 Nov 2023, 13:22
Extremely Bad Service Vodacom
Near the end of October, a review was written by myself explaining how bad the service is from Vodacom and they responded. We received an email from ECCO CLO with the subject EC-1MCR-15Z691 requesting documents which was sent through. We had a response saying they would get back to us yet nothing has happened once again. How is it that we opened an account for the Wi-Fi and laptop special yet we still do not have a laptop since August and the Wi-Fi took a month to install as well? How can we cancel our account with Vodacom so we don't have to continue with this bad service?
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Vodacom's replyOfficial
22 Nov 2023, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2023, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Shaun S's updateReviewer Update
24 Nov 2023, 06:20So when do you plan on contacting the account holder? This is absolutely ridiculous
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Shaun S's update24 Nov 2023, 06:20
Reviewer Update
So when do you plan on contacting the account holder? This is absolutely ridiculous