Extremely bad service from Vodacom Tygervalley

Extremely bad service from Vodacom Tygervalley (the one close to game because there is three for some reason). I went to upgrade last week Monday (21 Oct 2024). They swore that they only had one Samsung Galaxy S24+ so I was forced to take a colour I did not want or wait however long it would take to order one. Just for them to come out with another phone (in the colour I wanted) after my business was concluded because my husband mentioned that we also want to upgrade. When I got home and turned on the phone on (because it was not turned on it the store) it would not even go pass the Samsung screen. I took the phone back within 24 hours and I still don't have a phone (28 Oct 2024). I have not received any feedback on the status of the phone and when I tried to phone them on Thursday the phone had not even been sent in. Only after a frustrating conversation did they send in the phone, and I had to phone again just to be told I will be contacted and I'm still waiting. They told my husband if he paid a certain amount (Handset fee) he would be able to upgrade earlier so he paid the amount only to be told that he could still not upgrade. Lies, broken devices and rude staff! I’ll probably receive the half broken phone next year.