EXTREMELY BAD SERVICE FROM VODACOM REGARDING CANCELLATION AND REFUND

I have 2 cell numbers on my Vodacom contract which were due for upgrade in June 2020. I have been contacting Vodacom since March 2020 and was given an upgrade on my first number and was told the second number which i do not use and was also due for updrage in June will be cancelled. and they will send me confirmation up to now i have received no details for my cancellation and the debit order is still goig through. I am extremely angry at the service i received from vodacom as i have been a customer for almost 20 years and will never renew my contract with them in the future. the following is a list of the dates ad people i spoke to regarding me query: 1. 19.03.2020 ref *** 2. 25.03.2020 spoke to Abongile ref EC-1ZOY-20A8VZ I was advise to call on after my debit order went through on 1 June and ask for cancellation. 3. 2.06.2020 Spoke to Andile Maloyi he said he will look into it because the first person i dealt with in March was suppose to cancel it 4. 11.06.2020 Spoke to Sidi Sithole she said she will escalate to be cancelled and last paymeny will go off on 1 July 2020 5. 15.06.2020 Spoke to Pumeza Buni. she advise she will process the cancellation and said the last payment will go off on 1 JUly 2020. ref *** 6. 10.07.2020 Spoke to Sine Msibi. she said she will call me back when she gets contract cancellation confirmation 7. 20.07.2020 Spoke to Andiswa Mbekuqu. she said she will escalate and ask Sine Msibi to call me back 8. 21.07.2020 Spoke to Leroy Mbafara he said he will escalate to Manager 9. 28.07.2020 Spoke to Janelle Govender she also said she will have to escalate to manager. 10. 3.08.2020 Spoke to Luyanda Zulu he said it has been escalated and he will ask the previous agent which i dealt with to cancel 11. 7.08.2020 spoke t Ayanda she said she will ask Luyanda Zulu to contact me 12. 7.08.2020 Went into the Vodacom office in Port Elizabeth Daniel Lets. he escalated my query. the 2 reference numbers are as follows: *** and *** 13. 26.08.2020 Received sms from vodacom still showing the amount has not been cancelled and the debit order will go off on 01 Sep 2020. 14. 27.08.2020 spoke to Chanda Zile Ref no *** she apologised and said she will cancel number immediately and i will receive confirmation. ALL THESE HAVE BEEN CALLS I MADE TO VODACOM FROM MARCH - AUGUST 2020 AND THE PROBLEM HAS STILL NOT BEEN RESOLVED. PLEASE I NEED TO FIND OUT WHAT IS GOING ON AND WHY VODACOM IS SO INCOMPITENT IN RESOLVING QUERIES. I EXPECT SOMEONE IN A SENIOR POSITION TO CONTACT ME AND ADVISE ME AND ALSO FIX THEIR ERROR AND REFUND ME THE AMOUNT DUE TO ME.

VERY UPSET CLIENT JESSICA WILLIAMS CELL ***