Extremely bad service from Vodacom fibre and Vumatell

I ordered a router and Fibre line from Vodacom. Vodacom uses Vumatell to install the fibre line. Everything was on track but then we had issues with our landlord. I advised the installer that I will call Vumatell to change the installation address.

I then called Vumatell to advise that the address has not changed after the issues with the landlord was sorted out. Vumatell then advised me i must call Vodacom and cancel the order, open a new order and provide them with a new VC number. They will then come do the installation.

I then called Vodacom to do this. I struggled alot!! After being put through from sales to installtions 6 times i finally fot hold of Lauren who provided me with the new VC number that Vumatell wanted.

I then called Vumatell and they advised me they cannot pick up the new VC number and i must wait 24-48 hours. On 17 Feb someone called me from Vumatell to book an appointment and confirmed my address to be in Bloemfontein! I stay in Meyerton! I advised her that i don't even know where they got this address! She advised she will have someone else call me.

Today i called Vumatell again and was advised that the order was cancelled and they don't pick up any open orders for installtion for me. I then asked but how did a lady then call me to book an appointment? The lady could not answer me. Managers are also not available or they do not have managers.

I am so upset with Vodacom and Vumatell! I am a new fibre client and cannot get my fibre line installed!!

No one wants to assist me!