Extremely bad service from Vodacom Fibre

Vocadom sa fibre department Is very unhelpful I've been calling to because of a minor reconfiguration of my router 7 days ago and was promised a technician in 24-48 hours a week later (7 days) there has been zero communication from Vodacom consultants and no technicians have been deployed I've been getting the same "we're escalating your concern" story I am out of options what do I do now? Reference I was provided on the 10 August 2021 SR ***.