LB
Leoni B
1 reviews | Active since Feb 2020
23 Feb 2021, 15:50
Extremely bad service from vodacom fibre
My internet have been off for 9 days. The buck is being passed between vodacom and vumatel and I'm caught in the middle
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Replies (2)
Vodacom's replyOfficial
24 Feb 2021, 07:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2021, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Leoni B's updateReviewer Update
25 Feb 2021, 12:13Thank you for replying. I hope that you will make sure I receive a credit for the 10 days I was offline with no internet.. Yes the technician eventually came to my premises and after making changes on his laptop and three quarters of an hour later it was fixed.. Why I had to resolve to complaints on Hellopeter is beyond my understanding. You should look at the fact that it is impossible to speak to a manager or senior person in your call Centre. And even if you ask they never phone you back. You need to fix that. However the lady that worked with the signal coverage gave exceptional service and our entire estate has better signal.
LB
Leoni B's update25 Feb 2021, 12:13
Reviewer Update
Thank you for replying. I hope that you will make sure I receive a credit for the 10 days I was offline with no internet.. Yes the technician eventually came to my premises and after making changes on his laptop and three quarters of an hour later it was fixed.. Why I had to resolve to complaints on Hellopeter is beyond my understanding. You should look at the fact that it is impossible to speak to a manager or senior person in your call Centre. And even if you ask they never phone you back. You need to fix that. However the lady that worked with the signal coverage gave exceptional service and our entire estate has better signal.