Extremely bad service from Vodacom Cancellation call Centre

I have 2 contracts that came to term in July 2020. I called to cancel both contracts and was told that I would receive an sms or email confirming the cancellation. It is now 6 months later and I am still battling to get the 2 contracts off my name. I have made 23 calls in total to the *** number. Each agent that I have spoken to since then has promised me that the contracts will be cancelled. I have gone to the Vodacom store and they told me that they can not help me. The accounts have gone into arrears and I have heard that I have been handed over to their legal apartment. Not one single agent in the cancellation call centre can do their JOB PROPERLY. I need assistance from somebody in Vodacom to get the contracts cancelled ASAP. I am so disappointed, I have been a client with Vodacom for 20 Years now.