Extremely bad service from Vodacom

I have never had connectivity problems with my Data Sim. I have not been able to connect to the Vodacom network since Friday the 4th of Feb. I tried resetting both my mobile routers. I phoned the call centre who could not fix the problem. On Sunday, I went to the Vodacom Store in Bedfordcentre One of the staff members, reset my device and it worked for a brief period before going offline again. I went back to the shop to ask for assistance. The lady who helped me initially could not assist me, and asked another lady to assist, but she could not assist as she showed her how busy she was with her own paperwork. Then she asked another staff member to assist as there was apparently a problem with my account which is false because I have never defaulted on any of my payments, as my debit orders go off every month once I get paid. This lady said even she has a problem with her connectivity and it shows “Connected, no Internet” Then they told me my router needs to be booked in. Once again, I tried my sim card in 2 different routers. How can they say I must book my router in if they are having the same problem... Today is the 7th of Feb and still I am unable to connect. Quick to take my money but the customer service experience I have received is unacceptable. Now I am paying R229 pm for 20g data that I cannot use. I had about 18G data available. I am porting my other prepaid sim to MTN and will never do any deals with Vodacom ever again