HF
Heidi F
1 reviews | Active since Dec 2020
07 Dec 2020, 17:37
EXTREMELY BAD SERVICE FROM VODACOM
I have had the most appalling service from Vodacom Fibre. App**** for Fibre relocation on the 21st October, and after 7 phone calls to them my issue is still NOT RESOLVED. I spoke to one of their Managers on Thursday 3rd December who assured me that a consultant would call on Friday the 4th but they didn't even bother to call! I have been without fibre for 48 days and have spent so much money toping up data to be able to work from home. I am at a point of serious frustration right now because I don't understand why this is taking SO LONG!!!!!! I am actually BEYOND FRUSTRATED!!!
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Replies (3)
Vodacom's replyOfficial
08 Dec 2020, 07:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2020, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HF
Heidi F's updateReviewer Update
08 Dec 2020, 18:58Just when I thought it couldn't get any worse! So Vodacom's response is that they will call me back " in due course"! What a JOKE!!! THEY CAN'T EVEN COMMIT TO A TURNAROUND TIME! Today only I've called 3 times and they couldn't even put me through to a Manager or their complaints department. Clearly no one knows anythin about QA over there. The fact that I've called so many times about the same issue and their systems have not triggered a call back is appalling to say the least. I don't think they actually care about customer service, let alone good customer service. I'm convinced no one listens and quality assures customer calls over there so it beats me why they even bother to record. The attitude the consultants give off is a "don't care, can't be bothered" one. One consultant actually had me on hold for 5 minutes yesterday then just put me through to the service review questionnaire to rate their abysmal service. It must have been a JOKE I swear! Because honestly who does that to an already irrate customer? VODACOM!!!! Worse still I was automatically cut off after rating this non existent service they are so eager for us to rate. Today they had me holding for minutes on end and cutting me off!! It is really appalling what they call customer service over there. As I type this I'm waiting for a call back that was promised 2 hours ago! But I'm not surprised because I'm still waiting for the call back promised last week and yesterday. VODACOM REALLY IS THE PITS!!!!
HF
Heidi F's update08 Dec 2020, 18:58
Reviewer Update
Just when I thought it couldn't get any worse! So Vodacom's response is that they will call me back " in due course"! What a JOKE!!! THEY CAN'T EVEN COMMIT TO A TURNAROUND TIME! Today only I've called 3 times and they couldn't even put me through to a Manager or their complaints department. Clearly no one knows anythin about QA over there. The fact that I've called so many times about the same issue and their systems have not triggered a call back is appalling to say the least. I don't think they actually care about customer service, let alone good customer service. I'm convinced no one listens and quality assures customer calls over there so it beats me why they even bother to record. The attitude the consultants give off is a "don't care, can't be bothered" one. One consultant actually had me on hold for 5 minutes yesterday then just put me through to the service review questionnaire to rate their abysmal service. It must have been a JOKE I swear! Because honestly who does that to an already irrate customer? VODACOM!!!! Worse still I was automatically cut off after rating this non existent service they are so eager for us to rate. Today they had me holding for minutes on end and cutting me off!! It is really appalling what they call customer service over there. As I type this I'm waiting for a call back that was promised 2 hours ago! But I'm not surprised because I'm still waiting for the call back promised last week and yesterday. VODACOM REALLY IS THE PITS!!!!
HF
Heidi F's updateReviewer Update
14 Dec 2020, 15:30Vodacom doesn't even deserve 1 star!!! My fibre relocation is still not sorted out even now, and then I'm expected to complete another relocation form because their system cancelled my service request! At this point I guess I shouldn't be surprised at the foolery of it all. To this day no single person has actually tried to call me despite the many commitments made to do so! I have never seen such blatant disregard for customers. To say nothing of the consultants who just cut you off !! VODACOM CAN SOMEONE SORT OUT MY FIBRE ALREADY!!!! I am enough of this nonsense now
HF
Heidi F's update14 Dec 2020, 15:30
Reviewer Update
Vodacom doesn't even deserve 1 star!!! My fibre relocation is still not sorted out even now, and then I'm expected to complete another relocation form because their system cancelled my service request! At this point I guess I shouldn't be surprised at the foolery of it all. To this day no single person has actually tried to call me despite the many commitments made to do so! I have never seen such blatant disregard for customers. To say nothing of the consultants who just cut you off !! VODACOM CAN SOMEONE SORT OUT MY FIBRE ALREADY!!!! I am enough of this nonsense now