Extremely bad service from *********** staff members

I have been trying to get a cellphone insurance against my contract phone but with *********** staff not having adequate information and knowledge of their own company's process i have not been successful.I took out a phone contract on the 25Jan 2019 and the lady gave a number ********** to dial later when i am ready to take out the insurance.

For almost 3 weeks i have been trying to get someone to assist with insurance ,i tried on the vodacom app more than 3 different occasions to get a quote and for someone to callback to finalise but no response.

When i call vodacom call centre I am sent from pillar to post with incorrect numbers.i called the customer care but the lady sent sms with landline number to call but its not going through and the email she gave me its for claims really.....

Then i called again this week customer care another lady told me to cal ********** and gave email address ********** which i emailed them 3 days ago and still no response.

She followed up with me 2 days ago and told she is personally logging a case with the insurance department and said i will a sms which i never did receive.

Now today being saturday at work tried calling the ********** number again and was holding for more than 30 minutes which at the end the consultant told me she is working for finrite and they only deal with claims ,that for insurance i need to go to the vodacom store to complete the form.

Imagine after all this inconvenience and delays am told this .I am not even sure what is the correct procedure to do to get insurance on my phone...mind you they said contract phone to be insured they need to be 30 days newer My phone contract was processed on the 25 Jan 2019.....Vodacom better make sure that clause does not apply for me because of the *********** staff members giving wrong information to customers all the time.