Extremely bad service from both RAM and VODACOM

I have upgraded to a Samsung Note 9 online.

My phone should have been delivered to me 3 weeks ago but I am STILL waiting.

RAM Couriers are the worst courier service I have ever dealt with.

There has been 7 failed delivery attempts with NO follow ups.

The first failed attempts was due to the fact that Vodacom has provided the couriers with incorrect information THREE times.

The following failed delivery attempts was due to RAM forgetting the relevant invoices at the offices and having to cancel the delivery.

I have now called both companies several times and have received extremely pour service.

This is unacceptable after entering in to such an expensive contract and it is very dissapointing.

Please help!!!