Extremely bad service

Good day,

My iPhone XR 256 was repaired by Vodacom insurance last year. Since the screen repair was done my Face ID stopped working about three months later.

I booked my phone back in with Vodacom 2 months ago, please see the job card attached hereto.

At the time Vodacom advised that the device was beyond economic repair and I was unable to afford the R7 700 betterment fee.

I was able to save up enough to pay for this and Vodacom ensured me that I will get the iPhone 13 125GB. Vodacom repairs shop in Tygervalley ordered the phone 2 weeks ago and it arrived on Monday.

Now that I want to pay the betterment and replace my broken phone Vodacom insurance wants to send my phone to Jo-burg to be repaired. I already purchased screen protectors and covers for the iPhone 13 because I was told I would receive the phone because the iPhone XR is beyond economic repair.

Please assist me in this matter.

Regards,