Extremely bad service by Vodacom and unable to resolve account issues.

A few month ago vodacom decided to cancel my debit order without my concent. This resulted in my account becoming overdue, followed by it being frozen. I made a payment for the full amount late last week and guess what? The account is still not activated... i have been on the phone almost 4 hours over a few days, speaking to more than 15 different individuals and they are still unable to re-activate my account. No one takes ownership of a problem at vodacom. They continue to transfer the call in circles due to their incompetence to deal with a problem. Even more frustrating is the amount of times that you need to call the call center back as a result of your calls being dropped or just blatantly put down between departments. I escalate the case and requested to speak to managers who just make false promises to resolve the matter which they never do.......

Vodacom, you urgently need to look into your call center staff and the loopholes they abuse to ensure cliets receive bad service. We scream and shout out of frustration, not because we are unwilling to cooperate....