Extremely bad Service By Vodacom

I would like to say how badly i have been treated by vodacom In december 2020 vodacom upgraded my contract but instead of upgrading my exsisting line ,they gave me a new line

I have been charged almost R3000 a month for the past three months I have begged I have called every week for three months and all i get told is the phone will be collected This has not happened week after week after week

Vodacom does not care for there clients