Extremely bad service at Vodacom Oakfields

Went into the branch a month ago to lodge documentation to change my account from my personal name to my business name and to change the banking details. I went into the branch three weeks later to confirm if everything was on track and they told me it was. I have just been told by Notwanda at the branch that no documents were loaded and nothing has been done. They don't seem to take any responsibility and tell me it is going to take another month. I am sure that my complaint on Hellopeter will not change the service at all