Extremely Bad service and Turnaround time from Vodacom

I recently was contacted by a Vodacom sales rep to take up a data contract with the service provider and it was agreed that I would be able to retain my old number and my prepaid sim would thereafter be converted into a contract sim that would allow me to still be able to use my number as normal (Inclusive of making telephonic calls).

To my surprise, I can no longer make any calls on my number except to receive calls and this has caused a great deal of inconvenience for me since as I am now unable to make calls from Thursday the 17th October 2024 to date and this is now affecting my ability to deliver at work without being able to reach clients etc.

I also visited the Vodacom outlet located at Voda world in Midrand the previous Saturday wherein I was promised that this would be resolved within 48 hours however, to date, I still cannot make calls.

This is really bad service from such a reputable company and I honestly thought that taking up the deal would help me with my data struggles only to leave me in such bad predicament.