Extremely bad service and long waiting times for fibre relocation

I have moved house from Fourways to Bryanston. At my new address (which is fibre ready) - unit is installed already, lines are fitted etc. I have told this to Vodacom Fibre centre, but still I have to wait for a month to be reconnected. The only thing for Vodacom to do is to plug the router into the fibre ready plug and do the configuration. I am already so inconvenienced, because I cannot work from home, and I am paying for a service that I couldn't even use this month. What am I to do? Rather cancel the service?? Reference Number: SR*** Customer: Site: OWNER (ZE1***8) Service Request Status: Pending Service Request Opened on: 20/11/2019 08:48:34 Service Request Summary: Vodacom Fibre , Relocation SO***