Extremely bad service and breach of contract from Vodacom Online

<p>Vodacom online - Extremely unprofessional and no regard for customer complaints and legal liability.</p> <p>In April 2017 I requested an upgrad and a pre order for the then still to be released Samsung S8. Delivery for the device and my upgrade was to be within a day or 2 of the devices actual launch. A week or so after the devices launch I contacted Vodacom Online regarding their failure to deliver on the Pre order made and my upgrade. </p> <p>I was told that there had been a system error and my order was never dispatched and that they would sort out the problem post haste. 2 Weeks later I was still without my device. Once again I contacted them only to be told the same story. Again a complaint was logged. Meanwhile I went to my local Vodashop from where I asked assistance. Only to be told that they could not assist as the problem was on Online's side and they had no access.</p> <p> </p> <p>After another week or so of back and forth with Vodacom Online they eventually delivered the device but the upgrade on my contract was not done. Since then I have been stuck on my original contract with only 1 Gig data to use. I am also unable to load additional data due to my contracts being "between upgrades resulting in me having to pay for data at R2/mb. My bills are much higher than they should be.</p> <p> </p> <p>Contacted them regarding this and was told they would get it sorted out. Two weeks later I was contacted and told they would have to come and collect my device and then redo the whole deal. I told them they had to ensure that they bring a replacement device the moment they collect my phone as I cannot work without it. Was told they would get back to me. Another 2 weeks passed. No response. Contacted them today 21 July 2017 only to find that nothing has been done. No resolution reached only empty promises again.</p> <p> </p> <p>Vodacom Online and Vodacom is now according to me well and truly into the breach of contract range and I requested that the whole deal with Vodacom online be cancelled. Was once again told they would come and collect the device in the next week. No date given and then they would try to resolve the issue from there. This is completely unacceptable. Never had such bad service before in my life. </p>