EXTREMELY BAD SERVICE

During March 2021 a sales person contracted me to offer me an upgrade. I declined as I am happy with my phone. He offered me a better package at a lower price and I specifically repeated that I will accept as long as it is more service for less per month. He confirmed and I accepted. Beginning of April 2021 I checked to make sure the new service was in effect and indeed I had more data and minutes but at an unacceptable higher monthly rate. I immediately called the Business Customer Care line and was assisted by Zanele who went above and beyond what can be expected by her, keeping me up to date with her communication with the relevant service but even she said on 19 April 2021 that they have not corrected the matter and are not responding to them. I have received two sms messages confirming the "ticket" is closed but my service has not been changed back. I have NOT agreed to an increased monthly rate but to a LOWER rate. The excellent service by Zanele is overshadowed by the absolute lack of service of her colleagues. I have been a customer of Vodacom for about ever and do not expect this level of service for the contributions I have made over those many years.