EXTREMELY BAD SERVICE

I bought an iPhone at Vodacom after sales (online) in August 2020 as a certified pre-owned (CPO). The phone is starting to be problematic, I send it for repairs at Vodacom Sandton City more than once within two weeks. When I took it in at the Vodacom branch the second time I told the technician that I do not want this phone as I can see that I will have the last14 months remaining of misery and frustration while Vodacom, continue to debit my monthly premiums. However, I decided to call Vodacom (online) after sales division which is where I bought the phone from to explain the nature of the problem. I spoke to Refilwe (team leader). Firstly, she tells me I am stuck with this phone since it has long passed 14 days. To my surprise she says my phone is over a year which is not, then she tells me that there is no way that Vodacom could give me warranty of a year on a CPO phone, which they did, I had to ask her to check on the system and come back to me. She kept me on hold for long until the phone got cut off and she never returned my call. Clearly, she has little or no information on CPO devices yet she insist that I must continue to take the phone in at the branch whenever I have a problem or I must take it iPhone store because Vodacom does not manufacture phones another option she advices is that I must take it to my insurance where I will be charged for access when the phone is till covered by the warranty.

After being a loyal customer for many years at Vodacom, this is how they treat their customers. I am very much disappointed with such a low and negative experience.

I would not advice anyone to support Vodacom especially online/after sales. Know that when problem arises with your devices you are on your own, being stuck with the problem until the contract expires AND SHE IS BOLD TO SAY SO EVEN.

EXTREMELY TERRIBLE SERVICE, I WILL NOT BE RENEWING THIS CONTRACT EVER AGAIN. Trying other network or service providers is worth the while at this stage than getting such a services from a network I have been supporting for years. I. WILL BE PUBLISHING MY COMMENT TO OTHER FORMS OF PLATFORMS OF SOCIAL MEDIA AS WELL FOR PEOPLE TO KNOW THE SERVICE I GOT FROM REFILWE (TEAM LEADER) THE REPRESANTATIVE OF VODACOM.

IT IS A SHAME INDEED FOR VODACOM TO BE DEDUCTING PREMIUMS WHEN CUSTOMERS GET ZERO SERVICE!