AS
Adele S
1 reviews | Active since Jul 2023
22 Jul 2023, 18:29
Extremely bad service
After just trying to contact me once while sitting at the doctor and not being able to take their call, they simply closed my complaint / ticket. We have intervals where we have zero internet coverage, yet we must pay our full account every month! We tried calling Vodacom 3x now Again and just gets cut off! We need to cancel this pathetic contract now from a useless provider where not even going to Icasa is if any assistance anymore! So, another weekend without internet connection or limited to intermittent wifi connectivity 😠😤ðŸ˜
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Replies (1)Vodacom's replyOfficial
23 Jul 2023, 10:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jul 2023, 10:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
