Extremely Bad Service

On Friday 10 July I visited the Vodacom Store @ Ballito Lifestyle Centre. This was after a fruitless telephone call to them the previous day. As a previous Nashua Mobile customer for approximately 7 years I naturally expected the same professional, courteous service I always received from Nashua. To my horror and dismay, firstly the 3 ladies employed there have no way of dealing professionally with clients at all. After giving in my details and my request i was informed I do qualify for the upgrade I enquired about. Shortly thereafter i was abruptly told loudly enough for everyone to hear....YOU ARE LISTED ON CREDIT BUREAU! This was a first for me. I would also like to point out how these ladies openly and loudly discuss customers by names and customers details with each other...this all while supposedly attending to you. Disgusting to say the least for such a reputable company like Vodacom. On a brighter note, I called the Cancellations Dept on Saturday and got outstanding service from a lady named Hilda...now there is an employee Vodacom can be proud of. The 3 ladies at Lifestyle Ballito DO NOT do well for the image of Vodacom. Cancelled 1 contract, cancelling 2nd one soon......