Extremely Bad Service!!!!!!!!

On the 2nd week of July 2019 I app**** for Vodacom Fibre as well as Vodacom IP Talk Solution. The latter comes with Telephone Purchase (Yealink W52P). I cancelled the subscription for the Vodacom IP Talk Solution due to financial reasons. The cancellation was done before connection of the 2 services. I have made numerous phone calls and emails and there's absolutely no follow-through. I have requested for the device to be picked up as it is still in the same condition as it was delivered. It's a over 3 months already, no communication, no feedback and no action. On applying they were quick to get a sale and now there's no after sale service. Even with the Fibre it took them over 2 weeks to activate it.

To date I have not received any joy and my account has been debited for this device. I have made multiple phone calls and they simply are not doing anything with my query.

I have had multiple reference numbers as they keep on closing the case as completed. I have been promised that the device will be picked up all the time. I call them every week.

They would inform that the query is ecalated to Clint and when I speak to the Team Leader Faizel Smit, he promised that action will be taken.

I am extremely aggrieved by the situation.