JC
Jonell C
1 reviews | Active since Apr 2019
19 Apr 2019, 10:40
Extremely bad service
I'm really disgusted about the bad service I'm getting from Vodacom. I've upgraded one of my contracts last week Friday, I did a sim swop and was told that it would take up to 3 hours for the sim to be activated. It's been a week and nothing was done. I logged a complaint 18/04/2019 and still nothing is sorted. I can't use the new phone or even check that everything is working properly. The only feedback I got was that my case was escalated and still nothing is sorted. This service is extremely bad for being a client for almost 10years. Maybe I should cancel my contracts if this is the sevice that Vodacom is providing to clients
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Vodacom's replyOfficial
19 Apr 2019, 10:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2019, 10:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Apr 2019, 09:25Dear Jonell,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply20 Apr 2019, 09:25
Official
Dear Jonell,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)