Extremely bad service

<p>I purchased a device on the vodacom online store and I have been getting non stop hassles from the contract department, first I had to fight to get the phone delievered then once it came to me the phone was delivered without a nano sim card I was then told to go purchase the simcard myself and go to a vodacom store and do and pay for a simswap myself then apply for a refund which I did, then I had more problems with getting my number activated. I made it very clear that I want to keep my number it must just be changed from prepaid to contract. I spoke to a consultant who told me my number will be activated in 72hrs and in the meantime will remain as prepaid 96hrs later I call to inquire I was told no activation actully takes 14 days and I told that consultant thats insane she must put me through to her manager cause someone in the same department had said 3 days then she backtracked and said no your number will be active tomorrow no need to escalate this matter she assured me this will be the case. The following day I call again cause the number has not been activated, I was told the problem was Ram( the delivery company) never updated the delievery status and my question is how is it that no one picked this up after so many consultants I have spoken to? how dare you tell me you never knew that the device was already with me when I have been saying numerous times to multiple consultants that the device is with me hence im having all these problems. Another consutant went and requested my sim to be activated told me 2-3 working days I then spoke to the team leader, Mahle Dubazana, to officialy complain about the gross incompetence of the consultants I dealt with and she said she will listen to phone conversattions and revert back to me she never did. The following day my simcard was deactivated when I call in I was told my number was deleted and moved to something called DCR3 or CDR 3. No one communicated this to me.how do you deactivate someones number without telling them and with no valid reason. I have been a loyal vodacom customer for years never have I ever experienced such horrible service and with no apparent solution in sight.</p> <p> </p> <p>contact: ********** 160</p>