tJ
theuns J

1 reviews | Active since Mar 2016

28 Sept 2017, 19:30

Extremely bad service

Waiting for four weeks now to receive my dex multimedia device everytime I call they have different stories when I ordered it they said I could collect it on the 1St of September and then they accidentally gave it to someone else,I won't advice anyone to deal with vodacom ever,going to cancell my contract with them and see them lose yet another good customer

0
Replies (4)
Vodacom
Vodacom's reply29 Sept 2017, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

tJ
theuns J's update29 Sept 2017, 11:49
Reviewer Update
And that's all you have to say?what about when am I gonna get my stuff from you guys
tJ
theuns J's update29 Sept 2017, 11:49
Reviewer Update
I think you should explain yourself right here on this site
Vodacom
Vodacom's reply29 Sept 2017, 13:39
Official

Dear Theuns

Thank you for your patience.

I've responded to you via SMS with feedback.

The Samsung Dex multimedia device is ready for collectiong at the westgate store.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,