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madimetjaluc L

1 reviews | Active since Jan 2012

25 Jan 2017, 15:42

extremely bad service

<p>this is the 3rd time complaining about vodacom and they seems not to be interested in solving my issue. the last i wrote on this blog, the responded by saying they will get back to me and resolve my matter. i am send from pillar to cost and no one is willing resolve a *****elant issue unless they themselves aware of it within vodacom hence they prolonging to resolve it.</p> <p>it has been almost 5months advising vodacom that i do not have any contract with them and i alslo followed their procedure by sending affidevit with certified id copy and still no one is willing to assist me. i am getting frustated now.</p> <p>i have sent numerous email to customercare and ********** all relevent documents requested by them.</p> <p>i dont know what to do anymore</p>

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team