EXTREMELY BAD SERVICE
<p>I have been receiving phone calls from ********** 708 since 06 December 2016 regarding my account that is in arrears. I have tried contacting Vodacom on 082 111 and got through yesterday at 10:10 and spoke to Sizagele who sent me an Account Statement Invoice reflecting an invoice that was raised on 29/11/2016 for an amount of R 1,809.70 with reference number K ********** . I have been trying to contact Vodacom again on 082 111 since yesterday afternoon with no luck. I need someone to urgently come back to me regarding this as it is unacceptable to be invoiced for a random amount.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I have received the following email :-
From: ********** ********** />Sent: 13 December 2016 04:58 PM
To: ********** />Subject: EC-04IK-2QDAB6 Hellopeter
Good day
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved, the credits will reflect within 48 hours.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on ********** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Lesley Abels
Vodacom Consumer Website Team
I have this morning received another email:-
From: ********** ********** />Sent: 14 December 2016 12:23 PM
To: ********** />Subject: Re: Vodacom Customer Care Reply - Authentication Response ***~8F98
Dear Maralinda
Thank you for your email.
I tried calling you however my attempts was unsuccessful.
Kindly note have emailed you the statement as requested to ********** for your perusal. Our records reflect that your account is in arrears with R1809.70.
Kindly contact our Subscriber Collections on ********** (free from a vodacom sim)
Monday and Friday 08h00 - 17h00
Saturday 08h00 - 13h00
Sunday 09h00 - 13h00
Public Holiday Closed
They would be best equipped to further assist.
Kind Regards,
Tanya Phillips
Customer Care
eService Team
I am irate!!! I am again being transferred from one department to another trying to sort out this problem on the telephone. I am about to move all my accounts to another service provide. Also, I cancelled two of my data contracts in November 2016 however the one is still being invoiced to my account.
********** 468
********** 469
I am EXTREMELY frustrated and infuriated by VODACOM!!!
I have received the following email :-
From: ********** ********** />Sent: 13 December 2016 04:58 PM
To: ********** />Subject: EC-04IK-2QDAB6 Hellopeter
Good day
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved, the credits will reflect within 48 hours.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on ********** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Lesley Abels
Vodacom Consumer Website Team
I have this morning received another email:-
From: ********** ********** />Sent: 14 December 2016 12:23 PM
To: ********** />Subject: Re: Vodacom Customer Care Reply - Authentication Response ***~8F98
Dear Maralinda
Thank you for your email.
I tried calling you however my attempts was unsuccessful.
Kindly note have emailed you the statement as requested to ********** for your perusal. Our records reflect that your account is in arrears with R1809.70.
Kindly contact our Subscriber Collections on ********** (free from a vodacom sim)
Monday and Friday 08h00 - 17h00
Saturday 08h00 - 13h00
Sunday 09h00 - 13h00
Public Holiday Closed
They would be best equipped to further assist.
Kind Regards,
Tanya Phillips
Customer Care
eService Team
I am irate!!! I am again being transferred from one department to another trying to sort out this problem on the telephone. I am about to move all my accounts to another service provide. Also, I cancelled two of my data contracts in November 2016 however the one is still being invoiced to my account.
********** 468
********** 469
I am EXTREMELY frustrated and infuriated by VODACOM!!!